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Grievance Redressal Mechanism


Level 1

Fusion Microfinance Private Limited has a dedicated toll-free helpline no: 1800-103-7808 to address the complaints / grievances of a borrower. A designated team is established to record the queries / grievances from the borrowers and make sure those are resolved by the concerned authority on a priority basis. The toll-free helpline number is printed on the passbook of all borrowers. Besides that, there is a "Complaint Box & Complaint Register" is available at each branch offices of Fusion Microfinance Private Limited for the borrowers to drop their queries/suggestions

Level 2

In case the query is not resolved within 15 working days', complainant / borrower can contact


Ms. Ruchika Behl,
Grievance Redressal Officer,
Fusion Microfinance Private Limited,
H-1, Community Centre,
Naraina Vihar,
New Delhi – 110028.

Telephone: +91-11-46646634
Email Id: nodalofficer@fusionmicrofinance.in

Working Hours
Monday to Friday: 0930 Hrs to 1730 Hrs
1st & 3rd Saturday: 0930 Hrs to 1430 Hrs
2nd & 4th Saturday & Sunday: Holiday.

Level 3

However, if the complaint/dispute is not redressed within a period of one month, the Borrower / Complainant may appeal to


General Manager
RBI, (DNBS)
Reserve Bank of India,
6, Sansad Marg, New Delhi – 110001.
Telephone: +91-11-23715097
Fax No: +91-11-23358224


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