Training is an organized input, aimed at imparting knowledge and skill, together with developing the right attitude for attaining a defined level of competency to execute a given job effectively and efficiently. Microfinance being a staff-oriented business, the importance of training inputs can hardly be over-emphasized.
Transparency in interactions and need for handling the clients empathetically. Though the importance of training is well understood among the MFIs studied, it is observed that the importance given to training varied from one organization to the other.
Training programs form an integral part of capacity building of employees in Fusion. Training plays a vital role in disseminating information, knowledge, improving skills and brings about attitudinal development amongst employees.
Fusion is planning to build capacity of its employees on a range of topics like Induction, Business Operations (Lending process of Fusion), Ethics and compliance, Presentation / Communication skills, Team leading skills, Livelihood Analysis and Cash flow Analysis, Software Training: Understanding the software Shakti, basic excel training, etc.